Information regarding downloading is available at Downloading IBM Telecom Analytics Solutions. This offering is delivered through the internet as an electronic download. Specified operating environment Hardware requirementsĪn internet connection is required. Telecom Analytics Solutions product documentation is available on the Having these options lets organizations obtain insights into the userĮxperience within a shorter period of time.įor more information, see Software Announcement AP17-0103, dated April 4, 2017. Telecome Analytics Customer Care Insights V1.1 data is collected in time slices of one day, one Customer experience scoring (for example, customer experience scoring for voice and video, mobile operating system).Service success rate (for example, calls and session success rates).Service consumption data (for example, usage, number of calls, number SMS, Mbytes).CRM data (for example, plan, corporate account, allowance, personal data).Telecom Analytics Customer Care Insights V1.1 delivers a combined view of the customer experience across voice, data, and SMS services as well as across 2G, 3G, and 4G access technologies. The API included as part of Telecom Analytics Customer Care Insights V1.1 is conveniently designed for seamless integration and provides RESTful and JavaScript Object Notation (JSON) formatted data over Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), and Hypertext Transfer Protocol Secure (HTTPS) encryption. Telecom Analytics Customer Care Insights V1.1 component of Telecom Analytics Solutions is a distributed NoSQL database management system that is able to provide high transaction rates, easy capacity extension, and includes built-in high availability. See the Technical information section for more Analytics Accelerator Framework component of Telecom Analytics Solutions.Delivers new visibility into the user experience, which can help generate potential time savings at the first line care agent level.Is adding five minute fine-grained data on top of hourly and daily data to minimize the delay between event occurrence and the event's specific data availability.Is easy to integrate, built for performance and scalable to serve up to a very high number of agents and applications. ![]() Is intended for integration with external systems and represents a versatile solution that can be integrated into several applications within the Communication Service Provider environment.Helps create the rich customer experience data stored on the IBM Analytics Accelerator Framework component of Telecom Analytics Solutions that is available for integration primarily into customer care and customer support tools.The data is a combination of service performance data (for example, number of calls, SMS, data consumption, call success rate, session success rate, error codes, location), customer relationship management (CRM) data (for example, plan, corporate account, allowance) and user experience scoring (web circuit emulation service, video circuit emulation service, mobile operating system).Ĭapabilities of Telecom Analytics Customer Care Insights: IBM® Telecom Analytics Customer Care Insights V1.1 component of IBM Telecom Analytics Solutions includes a fast, scalable, RESTful API that provides process-enriched, user centric data.
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